Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address)
• Payment information (processed securely through Stripe)
• Event data collected through our tracking service
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data. All data is encrypted in transit using SSL/TLS and at rest.

4. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. TrackWise aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

5. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. Event data is retained according to your configured retention settings (default: 90 days).

6. Third-Party Services

Our Service integrates with third-party platforms (Meta, Google Analytics, TikTok, etc.). When you enable these integrations, data is shared with these platforms according to their respective privacy policies.

7. Cookies

We use cookies and similar tracking technologies to track activity on our Service. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@trackwise.com